Conflict Management and Apology
Speaker:
Michael Astion, MD, PhD, Jane Dickerson, PhD, DABCC, Creator and Co-Founder, PLUGS, Seattle Children’s Hospital, Professor, Department of Laboratory Medicine and Pathology, University of Washington; PLUGS Co-Founder Lab Division Head, Seattle Children’s Hospital,Clinical Associate Professor, University of Washington
Contact Hours:
1.0
Date:
February 23, 2026 - February 28, 2027
Description:
Despite our best efforts, conflicts and errors occur in laboratory stewardship and laboratory management. In this session, we describe tools for managing conflict and giving appropriate apologies, and apply them to realistic examples.
Learning Objectives:
- Describe the key elements of an effective apology, and list one approach to avoid.
- Describe a realistic and professional approach to reducing the frequency of conflicts, which does not involve avoidance.
- Name four techniques in conflict management and how they might be applied to a case of conflict between two individuals.