Customer Communication
Instructor:
Karin Harrison, BA, Ripple Health AI
Contact Hours:
1.0
Date:
March 01, 2026 - March 31, 2028
Description:
Communication skills for laboratory staff
Learning Objectives:
- Provide two examples of how customer service directly impacts patient safety.
- List at least three internal and three external lab customers.
- Define empathy and identify two appropriate ways to demonstrate empathy during laboratory customer interactions.
- Name each pillar in the P-C-O framework.
- Explain how to apply the P-C-O framework in the context of common laboratory customer service scenarios