Conflict Management
Speaker:
Michael Astion, MD, PhD, Geoffrey Baird MD, PhD, Jane Dickerson, PhD, DABCC, Creator and Co-Founder, PLUGS, Seattle Children’s Hospital, Professor, Department of Laboratory Medicine and Pathology, University of Washington; Professor and Chair, Department of Laboratory Medicine and Pathology, University of Washington; PLUGS Co-Founder Lab Division Head, Seattle Children’s Hospital,Clinical Associate Professor, University of Washington
Contact Hours:
1.0
Date:
July 07, 2026 - July 31, 2027
Description:
Drs. Jane Dickerson, Mike Astion and Geoff Baird work through cases of conflict management and apology related to laboratory stewardship. The cases cover disruptive physicians, structured apologies, overly large test panels, special test requests, point-of-care testing, screaming in the car, and much more. Have a listen.
Learning Objectives:
- List two or three common conflicts in laboratory stewardship.
- Describe the components of a structured apology, emphasizing the main needs of patients.
- Name three common conflict management tactics and apply them to a case regarding a disruptive physician, or a case of a physician who wants to order a test that is not on the test menu.